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IFB Solutions COVID-19 Prevention and Response Best Practices Mejores Prácticas de Prevención y Respuesta a COVID-19 // // FACE MASKS AVAILABLE FOR PURCHASE HERE . // Purchases provide opportunities and employment for people who are blind. //To search this site, enter a search term Search Search Quick Read Why Donate Donate Toggle navigation IFB Solutions COVID-19 Prevention and Response Best Practices Mejores Prácticas de Prevención y Respuesta a COVID-19Toggle navigation Donate Search Quick Read Why Donate Workforce Services Read about our expansion campaign here . Call-Center Staffing IFB Solutions Workforce Services connects government and commercial companies with a skilled, flexible, workforce for customer service, data collection and analysis, sales and more. IFB strives to be America’s leader in building life-changing opportunities for people who are blind through its mission of creating employment opportunities for this critically underemployed population. IFB’s guiding principles focus on creating upwardly mobile career paths, and many of our employees in the Workforce Services division have grown into their roles by taking advantage of training and upskilling opportunities available at IFB and in their communities. Our employees want to work. They don’t take opportunities like this for granted, and consistently represent the lowest turn-over, highest QA scores, and best performance out of any sighted peer group. If this sounds like a good fit for your organization’s call center and customer service needs, let’s talk: Shannon Satterfield, Director of Professional Services 336-618-0115 | ssatterfield@ifbsolutions.org Creating Diversity Our employees are legally blind; some have partial vision and some experience total vision loss. Technology and training bridge the gap, creating a highly productive workforce with extremely low-turnover. We’re a practical and impactful way for organizations to make good on or expand their diversity commitments. In the process, our goal is to make your life easier and make your customers feel valued. Reliable Workforce Our candidates exhibit higher retention rates (lowering your training costs) and higher quality call center interactions. Calls are resolved quickly with higher rates of customer satisfaction, deepening customer relationships and allowing you to focus on your organization’s growth. We Hire and Train • All of our candidates are recommended based on professional experience in your industry • IFB Solutions trains candidates to work within your organization’s infrastructure • IFB Solutions provides continued technical support for assistive devices Getting Started We start by learning how can we support your business goals; let us know what you need to help you care for your customers. We will discuss what is needed for integrating assistive technology with your systems, the scope of the support needed and use what we’ve learned to draft a proposal for your review. Putting your customers first. Whatever your needs, our professionals are prepared to offer solutions: Customer Care: candidates are positive and professional and genuinely care about your customers Complaint Management: our candidates are empathetic, decisive, and experienced in customer engagement that provides a mutually beneficial solution Quality Assurance: we ensure customer interactions support your business goals while improving the customer experience Sales/Retention/Saves/Upsell: our candidates effectively follow scripts and quickly provide product or service solutions meeting the needs of your customers Technical Support: we select candidates with industry-specific knowledge, trained to be familiar with organizational systems, policies and procedures Meeting you where the need is. We offer solutions specific to your organization: Flexible and scalable staffing Full-time and part-time schedules Industry-specific candidates Seasonal support On-site or remote training Industry Experience We have qualified candidates with a wide range of experience in the following industries: BPO Consumer Products Financial and Industrial Services Healthcare Technology The Power of Employment Imagine you wake up one morning and you can’t see like you did the day before. You would probably be frightened, unsure of how to move forward in your life. As a person who is visually impaired you would face new challenges: how to navigate new spaces, how to get to the store, how to know how much money is in your wallet. How would you earn a living? Employment has a huge impact on your lifestyle. Without steady income, you would be dependent on others for basic necessities like food and shelter. Let’s get started. Connect with Shannon Satterfield, Director of Professional Services at 336-618-0115 or ssatterfield@ifbsolutions.org . Looking for a job? If you’re someone who identifies as blind or visually impaired and looking for a work-at-home customer service opportunity, we’d love to get to know you. View our open positions on our Paycom Applicant Portal here . Even if you’re just exploring career opportunities and want to talk through the possibilities, give our recruitment team a call: Brent Burkholder at 336-245-5611 or bburkholder@ifbsolutions.orgPrivacy Donate Contact UsPrivacy Donate Contact Us All rights reserved, © 2024 IFB Solutions X Support Us For more than 80 years, IFB Solutions has funded innovative programs and projects for people who are blind or visually impaired. The generosity of partners like you helps us provide independence and better quality of life for the people we serve. Consider joining us in helping people who are blind or visually impaired succeed in all areas of life. Donate X IFB Solutions Workforce Services What started more than 80 years ago as a two-room shop has grown into a national multimillion-dollar enterprise and the largest employer of people who are blind or visually impaired in the United States. Learn more about IFB Solutions’...